Ready-made original artwork
For an undamaged, non-personalised artwork bought from the shop, contact SaniaScript within 7 calendar days of delivery if you want to request a return. The piece must be unused, unaltered, and safely returned in its original protective packaging within 7 days after return instructions are provided.
For a change-of-mind return, the customer pays the tracked and insured return cost. The original delivery charge and any payment fee that cannot be recovered are not refunded unless law requires otherwise. Because every original is unique, return approval and packing instructions must be confirmed before dispatch.
Custom and personalised work
A commission, personalised name piece, made-to-measure artwork, or work changed specifically for one customer cannot normally be returned just because the customer changes their mind. This is because it cannot fairly be resold as ordinary stock. The customer still has full rights if it arrives damaged, is materially different from the approved brief, or is otherwise faulty.
If artwork arrives damaged or wrong
- Photograph the unopened parcel if visible damage is present.
- Open it carefully and keep every layer of packaging.
- Take clear photos of the artwork, damage, outer parcel, inner protection, and shipping label.
- Contact SaniaScript as soon as possible, preferably within 48 hours, with the order number and photos. A later report will still be considered where consumer law requires it or the damage could not reasonably be seen earlier.
After checking the evidence, SaniaScript will offer the suitable remedy: a professional repair, replacement where a comparable piece is possible, partial refund if freely accepted, or full refund. For a verified damaged, faulty, or incorrect item, SaniaScript pays the reasonable return cost. A one-of-a-kind original may be impossible to replace exactly; in that case repair or refund will be discussed honestly.
What is not a fault
Small brush marks, handmade texture, slight size variation, and reasonable screen-to-real-life colour differences are part of original work. Damage caused after delivery by moisture, sunlight, cleaning products, hanging hardware, accidents, or failure to follow care guidance is not a manufacturing fault. Contact Sania anyway—repair advice may still be possible.
Refund timing
Once a return arrives and is inspected, SaniaScript will confirm the decision. An approved refund is sent to the original payer or another verified method within 7–10 business days. Banks and payment providers may take additional time to display it. Cash on Delivery refunds require verified bank or mobile-wallet details sent privately—never post those details in a public review.
Cancellations before dispatch
Contact SaniaScript immediately. A ready-made order can normally be cancelled before packing or dispatch. Commission cancellation follows the Commission Terms. If work has already been dispatched, the return rules above apply.