1. Request, quote, and agreement
Sending a request is not a confirmed booking. Sania will discuss the wording, translation or spelling, size, colours, materials, frame, deadline, delivery destination, price, and what reference images may be used. The written quote and brief must be accepted before work begins.
The customer is responsible for checking names, dates, Arabic or other text, translations, and spellings in the final written brief. Sania may refuse sacred text placement or other content that cannot be produced respectfully.
2. Deposit and final payment
Unless the written quote says differently, a 50% deposit books studio time and materials. The booking is confirmed only after the payment is independently verified. The remaining balance, delivery, and any approved extra work are due after final approval and before dispatch.
The deposit is applied to the final price. Once materials are bought or work begins, the part covering work already done, reserved time, and non-returnable materials is not refundable. Any remaining unused amount is handled under the cancellation section below.
3. Concepts and revisions
Unless the quote says otherwise, the price includes up to two reasonable revision rounds at the sketch or digital-concept stage. A revision round means one collected list of changes. Small corrections needed to match the approved brief do not use a revision round.
After the composition is approved and painting begins, major changes—such as new wording, a different size, or a complete colour change—may be refused or quoted as extra work. Work caused by Sania’s mistake is corrected without an extra charge.
4. Timing and communication
A typical commission takes about four weeks after the brief and deposit are confirmed, but the quote gives the best estimate for that piece. Drying time, materials, illness, complex lettering, delayed customer replies, or courier conditions may change the date. A deadline is guaranteed only when the written quote expressly says it is guaranteed.
The customer should reply to an approval request within 5 business days. If there is no reply, the schedule may move. After 30 days without a reply, the commission may be paused and a restart date will depend on studio availability.
5. Cancellation
- Before materials are bought or work starts: the deposit is returned, less any unrecoverable payment charge.
- After work starts: SaniaScript keeps the fair value of completed work, reserved studio time, and non-returnable materials, and refunds any remaining deposit balance.
- After final approval or completion: the commission cannot be cancelled for change of mind and the agreed balance remains due.
- If Sania cancels: the customer receives all money paid for unfinished work, unless both sides agree to a later completion date.
These rules do not reduce rights relating to faulty, damaged, or materially misdescribed work.
6. Approval, delivery, and damage
Final photographs are sent for approval where practical. Screen colours may differ slightly from the physical artwork. Delivery is arranged under the Shipping Policy. Custom work is not returnable for change of mind, but damage, faults, or a material difference from the approved brief are handled under the Returns & Refunds Policy.
7. Copyright and privacy
The customer owns the physical piece after full payment. Copyright and reproduction rights remain with SaniaScript unless the quote includes a written licence. SaniaScript may photograph the finished work for a portfolio and social media, but will honour a confidentiality request agreed before work begins. Personal contact details and private reference images are handled under the Privacy Policy.